Terms of Service

These Terms of Service ("Terms") are an agreement between PearlQ Software & Network Solutions, a limited liability company registered in the State of Qatar, commercial registration no. [to be completed: cr number], of 2nd Floor, Building 35, Street 250, D-Ring Road, P.O. Box 22015, Doha, State of Qatar, State of Qatar ("PearlQ Software", "we", "us") and the organisation that creates a Qiyada workspace ("Customer", "you"). They govern your use of Qiyada at qiyada.pearlqsoftware.qa, its apps and related services (the "Service").

By ticking the acceptance box when you register a workspace, or by using the Service, you accept these Terms on behalf of your organisation.

In short. Qiyada is a business tool for companies. You own your data; we process it only to run the Service and never use it to train AI models. AI output can be wrong — you review it before you rely on it or send it. Access is activated by PearlQ Software after you register and confirm your email. The Service is currently provided without charge; nothing will ever be charged without your prior agreement. You can close your workspace at any time. This summary helps you read the Terms; it does not replace them.

1. Who may use Qiyada

1.1 Business use only. The Service is offered only to organisations and to individuals acting for the purposes of their trade, business or profession. It is not offered to consumers. When you create a workspace you confirm that you are acting for a business purpose.

1.2 Authority. The person who accepts these Terms confirms that they are authorised to bind the Customer. If they are not, they accept these Terms personally.

1.3 Age. Every user must be at least 18 years old. The Service is not directed at, and must not be used by, anyone under 18.

1.4 Sanctions. You confirm that neither you nor any user is located in a country or territory subject to comprehensive sanctions, or is a person named on, or owned 50% or more or controlled by a person named on, a sanctions list issued by the United Nations Security Council, the State of Qatar (including the National Counter Terrorism Committee), the United States, the European Union or the United Kingdom, and that you will not use the Service in breach of any sanctions or export-control law. If this confirmation stops being true, we may suspend or terminate the Service immediately and without liability.

1.5 If you are a consumer. If, despite section 1.1, the law of your country treats you as a consumer, the rights that the law gives consumers and that cannot be excluded by contract continue to apply to you, and nothing in these Terms limits them.

2. Definitions

• "Workspace" — the private environment created for the Customer, holding its companies, users and data.
• "User" — any person the Customer allows to sign in to its Workspace.
• "Customer Data" — all data, files and content that the Customer or its Users upload to, enter into or connect to the Service, including financial statements, documents, contracts, business cards, messages and calendar entries.
• "Output" — reports, analyses, letters, presentations, spreadsheets, drafts, answers and other content that the Service generates for the Customer.
• "AI Features" — features that use artificial-intelligence models to produce Output, including the analyst, the AI Secretary and the voice assistant Mona.
• "Access" — the right to use the Service through a Workspace, granted by PearlQ Software after it approves your registration (section 3).
• "Integrations" — third-party services you choose to connect, such as Microsoft 365, email mailboxes and calendar feeds.

3. The Service and access

3.1 What we provide. We will make the Service available to you in accordance with these Terms, using reasonable skill and care. Every Workspace includes every feature of the Service that we offer at the time.

3.2 Registration and approval. To use the Service you register a Workspace for your organisation, confirm your email address with the link we send you, and wait for PearlQ Software to approve the registration. We review each registration and may approve or decline it at our discretion, without giving a reason; we normally decide within a few working days and tell you by email either way. Until approval, the Workspace cannot be used. If we decline, we delete the registration data within 90 days unless the law requires otherwise.

3.3 No charge at present. The Service is currently provided without charge. We will never charge you for the Service unless you have first chosen a paid offer and expressly accepted its price and terms; nothing in these Terms creates a payment obligation. If we introduce paid offers in the future, your existing Workspace will not be changed without at least 30 days' notice, and you will be able to export your data first (section 10).

3.4 Fair use. Every Workspace includes every feature. To keep the Service responsive for everyone we may apply reasonable limits (for example on the volume of AI requests, uploads or storage) and will show or tell you what they are; we will not use them to make the Service unusable for ordinary business use.

3.5 Changes and improvements. We improve the Service continuously and may change, add or retire features. We will tell you in advance about changes that materially reduce what the Service includes.

3.6 Preview features. Features marked "beta", "preview" or "new" may be incomplete, may change or may be withdrawn, and are provided "as is". Using them is optional.

3.7 Availability. We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance, preferably outside Qatar business hours, and will try to announce planned downtime in advance. No service-level agreement applies unless we sign one with you separately.

4. Fees

4.1 Nothing to pay. No fees, subscriptions or automatic renewals apply to the Service at present (section 3.3). We hold no payment details for you.

4.2 Taxes. If a paid offer is introduced in the future and you choose it, its price will be stated to you in advance together with any taxes that apply.

5. Closing your Workspace

5.1 Any time, no reason needed. You can stop using the Service at any time, and the Workspace owner can close the Workspace in the app under Organisation → Your data (section 10.3). There is no notice period and no fee.

5.2 Nothing is lost by stopping. Simply not using the Service does not delete anything; your data stays in your Workspace until you close it. Our Cancellation & Closure Policy forms part of these Terms.

6. Your responsibilities

6.1 Accounts and security. You are responsible for your Users, for keeping sign-in details and two-factor devices secure, for giving each User only the access they need, and for everything done through your Workspace. Tell us promptly at info@pearlqsoftware.qa if you suspect unauthorised access.

6.2 Lawful use. You will use the Service in accordance with the law and our Acceptable Use Policy.

6.3 Rights to your data. You confirm that you have the rights, permissions and legal bases needed to upload, connect and process Customer Data through the Service — including personal data of your employees, counterparties, email correspondents and business-card contacts — and that you have given them any notices the law requires.

6.4 Sensitive data. Do not upload payment-card data. The Service is not designed for health data, data about children or other special categories (or "special nature") personal data, such as data revealing ethnic origin, religious beliefs, marital relations or criminal records; do not upload such data unless it is genuinely necessary and you have any permit or consent the law requires.

6.5 Review of Output. You are responsible for reviewing Output before relying on it, sharing it, signing it, filing it or sending it (section 8).

6.6 Emails and messages. Emails and messages are sent from your own connected mailbox, only after a User confirms them. You are the sender and are responsible for their content, recipients and compliance with the law, including anti-spam and marketing rules.

6.7 Integrations. Connect only mailboxes, calendars and accounts that you are authorised to access. Your use of an Integration is also governed by its provider's terms. You can disconnect an Integration at any time; we then stop accessing it.

7. Your data

7.1 You own Customer Data and Output. As between you and us, you own all Customer Data and, to the extent the law allows, the Output generated for you. We claim no ownership in them. Output does not include third-party content returned with it — such as web search results, links and search suggestions provided by Google — which remains subject to its owners' rights and to the display conditions shown with it.

7.2 Licence to us. You give us a limited, non-exclusive licence to host, copy, process, transmit and display Customer Data solely to provide, secure and support the Service for you, to comply with the law, and as you instruct.

7.3 No AI training. We do not use Customer Data or Output to train, retrain or improve any artificial-intelligence model, whether ours or a third party's. We use AI model providers only under terms that do not allow them to train on your data (see our Privacy Policy).

7.4 Personal data. When we process personal data contained in Customer Data, we act as your processor under our Data Processing Addendum, which forms part of these Terms. Our Privacy Policy explains how we handle the personal data for which we are responsible ourselves, such as account and billing data.

7.5 Security. We protect Customer Data with appropriate technical and organisational measures, described in the Data Processing Addendum, and we will notify you of a personal-data breach affecting your data without undue delay and in any event within 48 hours of becoming aware of it.

7.6 Service data. We may collect technical and usage information about how the Service is used (for example, request counts, feature usage, performance and error logs) to run, secure, bill and improve the Service. We use it in aggregated or de-identified form when we analyse it, and we never sell it.

7.7 Access by our staff. Our staff do not access the contents of your Workspace except where needed to provide support you ask for, to investigate security or abuse, or to comply with the law — and then only to the extent necessary.

8. AI Features

8.1 What the AI does. AI Features analyse your data and generate Output such as analyses, forecasts, risk assessments, board packs, letters, contract reviews, draft contracts and answers. Mona is an AI assistant, not a person. We tell users when they are interacting with AI.

8.2 Output may be wrong. AI models are probabilistic. Output may be inaccurate, incomplete, out of date or inconsistent with your data, and market information may come from public or third-party sources we do not control. Output is not guaranteed to be unique; similar Output may be produced for others.

8.3 Not professional advice. The Service is a management-information and productivity tool. Output is not financial, investment, accounting, audit, tax, legal or other professional advice, and PearlQ Software is not a licensed financial adviser, auditor, accountant, law firm or investment firm. Reports produced by the Service are not audited or certified. Get advice from qualified professionals before making decisions that depend on it.

8.4 Human in charge. You decide what to rely on and what to send. The Service never sends an email, letter or message on your behalf without a User's confirmation, and it does not move money or make payments.

8.5 Contracts and legal documents. Contract reviews and generated contracts or letters are drafting aids. They are not tailored legal advice, may not reflect the mandatory law of your country, and must be reviewed by a qualified lawyer before use.

8.6 Model providers. We use third-party AI models to provide AI Features and may change the models or providers we use, provided the protections in section 7.3 and the Data Processing Addendum continue to apply.

8.7 Fair use. We may apply reasonable limits on the volume of AI requests so that the Service stays responsive for everyone (section 3.4). If a limit is reached, AI Features pause briefly; the rest of the Service continues to work.

9. Branding, intellectual property and feedback

9.1 Our platform. We and our licensors own the Service, its software, designs, templates, documentation and trademarks (including "Qiyada" and "PearlQ Software"). Apart from the rights expressly given in these Terms, no rights are transferred to you.

9.2 Restrictions. You will not: copy, modify, reverse engineer or decompile the Service except where the law allows it; resell, sublicense or provide the Service to third parties as a service without our written agreement; access it by automated means other than features we provide; use it to build a competing product; or remove our proprietary notices.

9.3 Your branding. You may display your own name, logo and colours in your Workspace and on documents it produces. You give us a limited licence to use your marks only to display that branding for you. You confirm you have the right to use the marks you upload. Branding changes how your Workspace looks to your Users; it does not give you ownership of the Service or a right to resell it.

9.4 Your own letterheads, signatures and stamps. You are responsible for making sure that only authorised persons can apply your company's letterhead, signatures and stamps through the Service, using the permission settings provided.

9.5 Feedback. If you send us suggestions, we may use them without obligation to you.

9.6 Publicity. We will not name you or use your logo as a customer without your permission.

10. Data export, switching and deletion

10.1 Export any time. While your Workspace is active you can export your data — including a complete export of your Workspace in machine-readable formats (JSON and CSV) together with the images and documents stored in it — at no charge from Organisation → Your data.

10.2 Suspension keeps data. If your Workspace is suspended, we keep your data, and you can still export it (section 11.1).

10.3 Closing a Workspace. The Workspace owner can ask to close the Workspace in the app. We then (a) keep the data available for export for 30 days (the "retrieval period"), during which the owner can cancel the closure, and (b) permanently delete the Workspace and its data after the retrieval period. Copies in our encrypted backups are overwritten in the normal backup cycle, within 60 days after deletion.

10.4 Switching and exit. You may at any time give notice (of up to two months, as you choose) that you wish to switch to another provider or to your own systems, or simply to have your data erased. After the notice period there is a transitional period of up to 30 days during which the Service continues, we give reasonable assistance, and you can export all exportable data. Your data then remains available for retrieval for at least a further 30 days. After that we erase all exportable data and digital assets, and these Terms end; we will confirm when switching is complete. Exportable data means all Customer Data and Output held in your Workspace, in JSON and CSV together with the images and documents stored in it, as described on our Data export page. It excludes our software, templates, internal records and third-party content we are not permitted to redistribute. We charge no switching, data-egress or exit fees. Where the EU Data Act applies to you, you have the rights it gives you and this section is read accordingly.

10.5 When we end the Service. If we terminate these Terms or stop offering the Service, the retrieval period in section 10.3 still applies, except to the extent the law, a court or a competent authority prevents it.

10.6 Legal retention. We may retain limited records after deletion where the law requires it (for example, payment and tax records) or to establish, exercise or defend legal claims.

11. Suspension and termination

11.1 Suspension. We may suspend access to a Workspace or a User, in whole or in part, if reasonably necessary: to prevent a security threat or harm to the Service or others; because of a serious or repeated breach of these Terms or the Acceptable Use Policy; or where the law or a competent authority requires it. Where practical we will give notice and an opportunity to remedy first, and we will lift the suspension once the reason has ended.

11.2 Termination by you. You may stop using the Service and close your Workspace at any time (section 10.3). You may also terminate these Terms if we materially breach them and do not remedy the breach within 14 days of your notice.

11.3 Termination by us. We may terminate these Terms: (a) if you materially breach them and do not remedy the breach within 14 days of notice; (b) immediately for fraud, sanctions breach or serious abuse; or (c) for any other reason on 60 days' notice, during which you can export your data.

11.4 Survival. Sections that by their nature should continue after termination (including 7, 9, 10, 12, 13, 14 and 15) continue.

12. Warranties and disclaimers

12.1 Our commitment. We will use reasonable efforts to make the Service perform materially as described in our product documentation. If it does not, tell us and we will use reasonable efforts to correct it; if we cannot within a reasonable time, you may close your Workspace and take your data with you (section 10). This is your sole remedy for a breach of this commitment, to the extent the law allows.

12.2 Everything else "as is". Except as expressly stated in these Terms, and to the maximum extent the law allows, the Service, preview features and Output are provided "as is" and "as available", without other warranties or conditions, express or implied, including of fitness for a particular purpose, accuracy or non-infringement.

12.3 Third parties. We are not responsible for Integrations or other third-party services, their availability, or changes they make, but we will try to minimise the impact of such changes on you.

13. Limitation of liability

13.1 Not limited. Nothing in these Terms excludes or limits liability for fraud, gross negligence or wilful misconduct, for death or personal injury caused by negligence, for your obligations under section 14 (Indemnity), for your breach of section 9.2 (Restrictions) or of the Acceptable Use Policy, or for any other liability that cannot be excluded or limited under the applicable law.

13.2 Indirect loss. Subject to section 13.1, neither party is liable to the other for loss of profits, revenue, business, goodwill or anticipated savings, for loss or corruption of data (other than our obligation to restore it from our most recent backup), or for any indirect or consequential loss, however arising.

13.3 Cap. Subject to section 13.1, each party's total aggregate liability arising out of or in connection with these Terms is limited to USD 100 or, if fees were ever payable for the Service, the fees paid and payable by the Customer to us in the 12 months before the event giving rise to the first claim, whichever is greater.

13.4 Decisions based on Output. Subject to section 13.1, we are not liable for decisions you make or actions you take in reliance on Output; reviewing Output is your responsibility (section 8).

14. Indemnity

You will defend and indemnify us against third-party claims, and resulting losses, costs and reasonable legal fees, arising from: Customer Data (including claims that you lacked the right to upload or process it); emails, letters, contracts or other content sent or issued through your Workspace; or your breach of the Acceptable Use Policy or of sanctions law. We will notify you promptly of any such claim and let you control its defence, and we will cooperate reasonably at your cost.

15. General

15.1 Changes to these Terms. We may update these Terms. We will give at least 30 days' notice of material changes by email or in the app, unless a change is needed sooner for legal or security reasons. Changes do not apply retroactively. If you do not agree to a change, you may close your Workspace before it takes effect; continued use after that means you accept it.

15.2 Governing law. These Terms, and any non-contractual obligations arising from them, are governed by the laws of the State of Qatar. Section 1.5 applies to consumers.

15.3 Disputes. The parties will first try in good faith to resolve any dispute through their senior representatives within 30 days of written notice. Failing that, the courts of the State of Qatar in Doha have exclusive jurisdiction, except that either party may seek urgent interim relief in any competent court.

15.4 Language. These Terms are published in English and Arabic. If there is any inconsistency, the English version prevails, except where the applicable law requires the Arabic version to prevail.

15.5 Notices. We may send notices to the email address of the Workspace owner or in the app. You may send notices to info@pearlqsoftware.qa. Notices are received when delivered, or one business day after sending by email if no delivery failure is received.

15.6 Electronic contract. You agree that these Terms are concluded electronically and that electronic records of acceptance and communications are valid evidence between us.

15.7 Assignment. You may not transfer these Terms without our consent. We may transfer them to an affiliate or to a successor in a merger, acquisition or sale of our business, and will notify you if we do.

15.8 Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including outages of third-party cloud or AI providers, provided it takes reasonable steps to limit the effect.

15.9 Entire agreement. These Terms, together with the Data Processing Addendum, Acceptable Use Policy and Cancellation & Closure Policy, are the entire agreement between us about the Service. Our Privacy Policy and Cookie & Storage Notice are provided for information and do not form part of the contract. If there is a conflict, the Data Processing Addendum prevails on personal data, then these Terms, then the other documents.

15.10 Other terms. If any provision is found unenforceable, the rest remains in effect and the provision is applied to the maximum extent allowed. A failure to enforce a right is not a waiver of it. The parties are independent contractors. No third party has rights under these Terms.

16. Contact us

PearlQ Software & Network Solutions · 2nd Floor, Building 35, Street 250, D-Ring Road, P.O. Box 22015, Doha, State of Qatar, State of Qatar · Commercial registration no. [to be completed: cr number], registered with the Ministry of Commerce and Industry, State of Qatar Support: info@pearlqsoftware.qa · Legal notices: info@pearlqsoftware.qa · Sunday to Thursday, 7:00–19:00 Qatar time