Cancellation & Closure Policy

This policy forms part of the Terms of Service. It replaces our earlier Refund & Cancellation Policy, which applied to paid subscriptions that are no longer offered.

1. Nothing to pay, nothing to refund

• Qiyada is currently provided without charge. There are no subscriptions, renewals, add-ons or payment methods on file, so there is nothing to cancel in a billing sense and nothing to refund.
• We will never charge you for the Service unless you have first chosen a paid offer and expressly accepted its price and terms (Terms 3.3). If that ever happens, the refund and cancellation rules for that offer will be shown to you before you accept it, and this policy will be updated.
• If you were charged for Qiyada in the past under a former paid plan and believe an amount is still owed to you, contact info@pearlqsoftware.qa; we will check our records and put right any genuine error.

2. How to stop using Qiyada

You can simply stop using the Service at any time, without telling us and without any notice period. Nothing is deleted because you stop signing in: your workspace and its data stay available until you close the workspace (section 3) or until we end the Service under the Terms (section 11 of the Terms, with the retrieval period in section 10).

3. How to close your workspace

The workspace owner can close the workspace in the app at any time, without giving a reason:

1. Organisation → Your data → Close workspace, confirm the workspace name, and confirm with your password (and two-factor code, if enabled).
2. The closure is confirmed on screen and the workspace enters a 30-day retrieval period.
3. During the retrieval period you can still export everything (Organisation → Your data → Export), and the owner can cancel the closure to keep the workspace.
4. After the retrieval period, the workspace and all its data are permanently deleted. Copies in our encrypted backups are overwritten in the normal backup cycle, within 60 days after deletion.

There are no closure, switching, data-export or exit fees.

4. Before you close

• Export first. Take a complete export of your workspace (JSON and CSV, plus the images and documents stored in it) from Organisation → Your data. Individual reports and documents can also be exported as PDF, Excel, Word or PowerPoint.
• Tell your team. Every user of the workspace loses access when the retrieval period ends.
• Disconnect integrations you no longer want linked (mailbox, calendar). We stop accessing them when the workspace is closed.

5. Registrations that were not approved

If PearlQ Software declines a registration (Terms 3.2), there is nothing to close: the workspace was never activated, and we delete the registration data within 90 days unless the law requires us to keep it.

6. Legal rights

Nothing in this policy limits rights that the law gives you and that cannot be excluded by contract.

7. Contact

PearlQ Software & Network Solutions · info@pearlqsoftware.qa · Sunday to Thursday, 7:00–19:00 Qatar time. We reply to questions about closing a workspace within 2 business days.